Find answers quickly
Help visitors locate relevant setup instructions and troubleshooting steps without searching through multiple pages.
ONLINESMS UTILITIES
Answers your customers need. All in one place.
Create a helpful self-service knowledge base for OnlineSMS customers with setup guides, API documentation, DLT information, FAQs and troubleshooting articles.
✓ Self-service support✓ Organized documentation✓ Easy-to-find answers
OnlineSMS Help Centre
⌕Search guides, FAQs and tutorials...⌘ K
WELCOME TO ONLINESMS SUPPORTHow can we help you today?
SMS & DLTRegistration and templates
API & DevelopersIntegration and examples
Delivery ReportsStatus and error codes
FAQs & SupportCommon questions
✓
Find answers fasterGuides at your fingertips
Helpful documentation for every step
Getting StartedSMS & DLTAPI IntegrationTroubleshooting
CUSTOMER SELF-SERVICE
Support that works around the clock
Give customers a central place to learn, solve common issues and understand OnlineSMS services.
Organize your knowledge
Group help articles by service, topic, customer journey or technical function.
Explain technical steps
Document API requests, parameters, code examples, response formats and integration procedures.
Keep information current
Maintain consistent instructions for service updates, DLT processes and common support questions.
EXPLORE HELP TOPICS
A clear home for OnlineSMS documentation
Suggested knowledge base categories for your customers.
Getting Started
Account basics, service setup, first steps and common configuration questions.
Setup guidesDLT Registration & Compliance
PE ID, TM chain, sender IDs, message templates and DLT-related guidance.
ComplianceDeveloper API
API authentication, request formats, parameters, responses and integration examples.
DevelopersSMS Delivery & Reports
Delivery statuses, failure reasons, report exports and error-code explanations.
TroubleshootingVoice, IVR & Missed Call
Guides for voice broadcasting, IVR workflows, long codes and missed-call services.
Voice servicesAccount, Billing & Utilities
Account management, payments, URL Shortener, File Hosting and other utilities.
Account helpBUILT FOR CLEAR DOCUMENTATION
From a customer question to a useful guide
A well-organized knowledge base helps customers follow instructions at their own pace and gives your support team a consistent resource to reference.
01Create an article
Write a clear title, explain the task and list the steps in order.
02Organize by category
Place the guide where customers would naturally look for it.
03Review and update
Keep technical details, links and screenshots aligned with the current service.
KNOWLEDGE BASE FAQ
Frequently asked questions
Quick answers about the purpose of a customer knowledge base.
What is a knowledge base?
A knowledge base is an organized library of help articles, instructions, FAQs and technical documentation that customers can consult themselves.
What should OnlineSMS publish?
Useful starting topics include SMS API guides, DLT registration, sender IDs, templates, delivery reports, error codes, account help and service-specific FAQs.
Can articles include code and images?
The knowledge base software selected for implementation should support the required article formatting, code samples, screenshots, links and downloadable resources.
Will customers be able to search articles?
Search is a recommended feature for the working knowledge base. This public information page is a design preview and does not include an article search backend.
Is this page the complete knowledge base system?
No. This is the public information page. A working knowledge base still needs an article database, search, categories, article pages and an admin interface to create and manage content.
ONLINESMS UTILITIES
Contact OnlineSMS →Make helpful answers part of your customer experience.
Build a central library for product guides, technical documentation and common questions.