Toll Free Services

Toll Free Services

JoinIndia Introduces Intelligent Toll Free PAN India Services 1800 xxxx yyy & 1860 xxxx yyy , adding to its large range of services under Enterprise Business solutions. iTollFree Services are designed specifically for Enterprise customers to help Serve their target audience round the clock within India.

iTollFree Services can help boost sales and improve customer service levels by providing your clients with a 24 X 7 X 365 Contact Number.

iTollFree service is an ideal business promotion tool for enterprise customers who want their customers to call them free of cost & strengthen their clients relations and enhance inbound telesales efforts. Customer oriented organizations can provide information about their products, allow customers to place orders or even register their complaints/suggestions and offer assistance to customers without the caller / user getting billed for their incoming phone calls.

iTollFree Service Features:

iTollFree Offers Various features to meet any Enterprise needs for management their Incoming Calls.

Defining Feature:

JoinIndia iTollFree Next Generation network & smart Intelligent Network platform at your finger tips, Path breaking & revolutionary initiative specially designed for enterprise customers.

Web Interface:

User Friendly Web Interface- Gives iTollFree Service Users a complete Online Real Time Access to JoinIndia Next Generation Network & IN (Intelligent Network) Platform.

Define Routing:

Define your iTollFree Service Termination Numbers to suit your Business requirements on real time basis via your web interface.

Change Routing:

Your user friendly web interface also gives you power to change your destination numbers as your business needs change.

Basic Advanced Features:

Our advanced iTollFree features offers a bundled solution that can help your organization track iTollFree calls, route calls based on your organization's needs, and safeguard your iTollFree traffic against long-term service interruptions.

  1. Geographic/Point of Call Routing
  2. Time of Day/Time Interval Routing
  3. Day of Week/ Year Routing
  4. Percentage Allocation Routing
  5. Condition Based Routing
  6. Call Area Selection/Tailored Call Coverage
  7. Geographic/Point-Of-Call Routing

Geographic/Point-of-Call Routing :

It allows organizations to route calls made to a single iTollFree number to different terminating locations pan India. For example, you may have caller's nationwide call a central customer service number and then route them to regional customer service representatives. This routing is based on each call's point of origin, as defined by state, area code, or area code and exchange.

Geographies are identified in IN based on the originating number CLI (Calling Subscriber). Hence fixed numbers (Calling Number) can be defined for a city level / circle level routing while mobile numbers can be defined for a circle level routing.

iTollFree Service subscriber can define via web interface:

Time of Day/Time Interval Routing allows organizations to route calls made to a single iTollFree number to different answering locations, depending on the time of day. For example, if your customer service department is closed, you can route callers to an office that is open. Up to 8 time periods can be defined by the customer.

Day of the Week/Year Routing:

With Day of the Week/Year routing, your organization can send calls to different locations, based on the day of the week or Date of the year. If you have someone on call during the weekend, for instance, your callers can still get through if they are routed to the on-call party's number. Organizations can designate different routing plans for different locations, based on pre-defined holidays or events.

Day of Week Routing- Up to 7 days can be defined by the customer.

Day of Year/ Public Holiday Routing-Up to 25 days can be defined by the customer.

Percentage Allocation Routing:

Percentage Allocation Routing allows your organization to route calls based on staffing levels. If one location is short-staffed, you can split calls to a single iTollFree number, so these calls go to two or more answering locations. The call split is based on a percentage distribution that you designate. Based on the call handling capacities, the load can be balanced between the various destinations/access lines. Upto 8 scenarios with different terminating numbers can be defined by customer.

Condition Based Routing:

The idea is to manage call levels and peak volumes by establishing thresholds for each center. Then, calls can be held in a network queue, or re-routed to secondary locations, so the caller never hears a busy signal. Calls at the destination can be re-routed to a different destination number in following conditions via web interface:

Call Area Selection/Tailored Call Coverage:

Call Area Selection/Tailored Call Coverage allows your organization to selectively block incoming calls from specific originating areas. In this way, you can shape your area of iTollFree coverage to match your potential callers.

Allow List - Only specific call origination numbers (Calling Number) will be allowed to terminate. Specific numbers or even STD/Mobile codes can be defined in white list. E.g. Customer can define only calls from Delhi should terminate at the Delhi call center.

Dis-Allow List - Specific call origination numbers (Calling Number) will be blocked. Specific numbers or even STD/Mobile codes can be defined in black list. E.g. Customer can define all calls from Delhi should be blocked.

Number Specific Exception List - Each customer can define up to 50 individual numbers either is Allow / Disallow list per iTollFree number.

More Advanced Features:

iTollFree Service also offers more advanced additional features, these additional features are packaged separate to Basic Advanced features and are designed to provide advanced options for Enterprise customers to address their customers.

Menu Based Routing:

Menu Based Routing feature allows the incoming call to be routed to a DTMF menu, where routing choices are made by the customer based on the customized IVR for each customer. Example of Menu Routing: �Press 1 for Support Department, 2 for the sales department and 3 for Billing Department. If you know your party�s extension, please press 9.� Up to 20 scenarios with different terminating numbers can be defined by customer.

Key Benefits of having iTollFree Service:

If the service subscriber wants only certain group of people to access their service, then they can set a PIN for all incoming calls so that only authentic calls are further processed by the IN system to the service subscriber. The PIN length will be 4 to 6 digit. Customer will be given PIN range which can be further distributed by the customer to its consumers Upto 8 scenarios with different PIN range mapping with terminating numbers can be defined by customer. There will be no limit of PINs which can be allocated to customer, however if the respective PINs are not used for 6 months on continuation same will have to be re-utilized for a different customer.

PIN Based Routing:

It removes all barriers to customers contacting you as iTollFree provides intelligent calling options to customers. Increases profile of new and small businesses and helps develop customer loyalty. No need to change your number as this number sits on top of your existing numbers. Keep this number for the life of your business as it can be moved between fixed line and mobile phone. Increased call center performance and maximized call completion rates through flexible routing options Staff optimization and increased productivity by ensuring that calls are being handled efficiently through time based routing.

Provide local language flavor through geography based routing of your customer calls.

Some of the other important benefits you receive when you choose JoinIndia�s iTollFree Service:

Full geographic coverage. Receive calls from across India and from any service provider.

Efficient use of phone lines. Mix inbound and outbound calls on the same dedicated access line.

Reliability You can count on JoinIndia�s state-of-the-art digital network and our service guarantees to provide exceptional service and quick, easy rerouting in emergencies.

Seamless network Seamless local-to-national-to-local network communications eliminates geographic barriers to conducting business.

Simplified pricing. Innovative & simple pricing structure allows you to maintain your focus on solutions, without worrying about the expenses.

Cost savings. Our pricing strategy for our integrated services can reduce your overall communications costs.

One-stop shopping. Let JoinIndia Business Solutions provide you a complete telecommunications solution which would include designing, installation, maintenance, and networking management.

For Proposal & Clarifications Please Feel Free to Call us at: 0 97 69 52 54 30
Email: with Subject: Toll Free



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